Privacy Policy

Arivly is a property arrival and move-in management service operated by Arivly Ltd, registered in England and Wales. Our registered address is 20–22 Wenlock Road, London, England, N1 7GU.

We are the data controller for personal information collected through this website and our services. If you have any questions about how we handle your data, contact us at hello@arivly.co.uk.

We collect personal information in the following ways:

Partner Enquiry Form — name, company name, work email, phone number, company type, number of properties managed, services of interest, peak intake period, and any additional notes you provide.

Become an Agent Form — name, location/city, phone number, and email address.

Contact Form — name, email address, phone number, and your message.

Automatically — when you visit our website we may collect your IP address, browser type, pages visited, and referring URLs via analytics tools (Google Analytics / Google Ads).

We use the information you provide to:

• Respond to your enquiry or application and follow up with relevant information about Arivly services.

• Assess suitability for partnership or agent opportunities.

• Send service-related communications where you have consented.

• Improve our website and marketing through aggregated, anonymised analytics.

• Comply with legal obligations.

We do not use your personal data for automated decision-making or profiling.

We process your personal data on the following legal bases under UK GDPR:

• Consent — when you tick the consent checkbox on our partner enquiry form or otherwise explicitly agree to be contacted.

• Legitimate interests — to respond to direct enquiries and applications you initiate, where our interests are not overridden by your rights.

• Legal obligation — where processing is required by applicable law.

We do not sell, rent, or trade your personal data. We may share it with:

• Service providers who assist us in operating our website and business (e.g. hosting, analytics), bound by data processing agreements.

• Google for analytics and advertising measurement purposes (see Section 7).

• Regulatory or legal authorities if required by law.

All third parties are required to handle your data securely and in accordance with UK data protection law.

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

• Enquiry and application data is typically retained for up to 2 years from the date of submission, unless an ongoing business relationship is established.

• You may request deletion of your data at any time (see Section 9).

Our website uses Google Analytics and Google Ads (gtag.js) to understand how visitors use our site and to measure the effectiveness of our advertising.

These tools use cookies — small text files stored on your device — to collect anonymised data about your visit. No personally identifiable information is shared with Google through these tools.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).

By continuing to use our website, you consent to the use of these analytics cookies.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.

• Rectification — ask us to correct inaccurate or incomplete data.

• Erasure — request deletion of your personal data ("right to be forgotten").

• Restriction — ask us to limit how we process your data.

• Objection — object to processing based on legitimate interests.

• Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, email us at hello@arivly.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@arivly.co.uk

Phone: 07830 461023

Address: 20–22 Wenlock Road, London, England, N1 7GU